How Can We Help?
Find quick answers about trade accounts, product pricing, orders, delivery and returns. If you cannot find what you need, our team will be happy to help.
Quick Help
Account & Pricing
Learn about account registration, approval and trade pricing.
Orders & Delivery
Get help with placing, tracking or changing an order.
Products & Returns
Find product information or report an issue with your order.
Account & Pricing
Why can’t I see product prices?
Our product prices are available to registered account holders. Please log in to your account to view prices and place an order.
How do I create an account?
Visit the My Account page and select Create an Account. Complete the registration form with your correct contact and business information, then submit your application.
How long does account approval take?
Applications are normally reviewed within the same working day. During busy periods, approval may take a little longer. You will receive an email when your account has been approved.
I have forgotten my password. What should I do?
Open the My Account page and select Forgotten your password? Enter your registered email address and follow the instructions in the password-reset email.
Orders & Payment
How do I place an order?
Log in to your approved account, select the products and quantities you require, add them to your basket and complete the checkout process.
How will I know that my order has been received?
An order confirmation will be sent to the email address connected to your account. If you do not receive it, please check your spam folder and confirm that your email address is correct.
Can I change or cancel an order?
Please contact us as soon as possible with your order number. We will try to help, but an order may not be changed or cancelled once it has been processed or dispatched.
Which payment methods do you accept?
The payment methods currently available will be displayed securely during checkout. Select your preferred option and follow the on-screen instructions.
Delivery & Tracking
Where do you deliver?
We deliver to eligible UK addresses. Delivery availability, charges and estimated times may depend on your postcode and order contents.
Do you offer free delivery?
Free UK delivery is available on qualifying orders over £99. Any applicable delivery charge will be shown before you complete checkout.
How can I track my order?
Use the Track Order page and enter the requested order information. If tracking is unavailable, contact us with your order number.
What happens if I miss my delivery?
The courier may leave instructions, attempt redelivery or deliver the parcel to a safe location. Please check the tracking information for the latest update.
Products & Returns
Which brands do you stock?
Our range includes trusted pet-food brands such as Whiskas, Felix, Dreamies, Gourmet and Pedigree. Product availability may change according to current stock.
How do I choose the right food for my pet?
Check the product description, feeding guide, ingredients and age or size recommendations before ordering. If your pet has allergies, a medical condition or special dietary needs, consult your veterinarian.
What should I do if my order arrives damaged or incorrect?
Contact us promptly with your order number, a description of the problem and clear photographs of the parcel and affected products. Please keep the packaging until our team has reviewed the issue.
Can I return a product?
Return eligibility depends on the product’s condition and our current returns policy. Contact us before sending anything back so our team can provide the correct instructions.
Still Need Help?
If your question has not been answered, send us a message. For an order-related query, please include your order number.
Sales@petbitespk.com