PET BITES SUPPORT
Delivery & Returns
Everything you need to know about receiving your order and getting help with a return.
ESTIMATED DELIVERY
3–5 days
A little planning for happy, well-fed pets.
01 / YOUR DELIVERY
When will my order arrive?
We aim to deliver your Pet Bites order within 3–5 days.
Delivery times are estimates and may vary depending on your location, busy periods or courier delays.
Order taking longer?
If your order has not arrived within the estimated timeframe, please contact us with your order number so we can look into it.
02 / RETURNS & SUPPORT
Need to arrange a return?
Please contact our team before sending any items back.
We will review your request and explain the next steps, including return instructions and any applicable refund or replacement options.
Please include:
- Your name and order number
- The item you would like to return
- The reason for your return request
- Clear photos, where relevant
SOMETHING NOT QUITE RIGHT?
Damaged or incorrect items
If an item arrives damaged or you receive the wrong product, please contact us as soon as possible. Include your order number and clear photos of the item and its packaging.
Keep the item and its packaging while our team reviews the issue and advises you on the next steps.
LET’S SORT IT OUT
We’re here to help
Questions about delivery or a return? Contact the Pet Bites team and include your order number, if you have one.